Director of Operations | Houston
About the Opportunity
An established and rapidly growing hospitality group is seeking a Director of Operations to oversee a portfolio of highly acclaimed, chef-driven restaurant concepts while helping lead the organization's next phase of expansion. This is a rare opportunity to join a financially disciplined ownership group with significant growth plans, a strong culture, and a commitment to exceptional hospitality.
The Director of Operations will partner closely with ownership and senior leadership to maintain operational excellence, develop future leaders, drive financial performance, and ensure consistency across all locations. The role offers a clear path toward executive-level leadership as the company continues to scale.
What You'll Be Responsible For
Operations & Guest Experience
- Oversee day-to-day operations across multiple restaurant concepts
- Ensure consistency in service, hospitality, food quality, and execution
- Conduct regular site visits, service audits, and operational assessments
- Identify opportunities for improvement and implement sustainable solutions
- Maintain exceptional standards across all guest touchpoints
Leadership & Team Development
- Lead, mentor, and develop General Managers and department leaders
- Foster a culture of accountability, collaboration, and hospitality
- Support hiring, onboarding, and ongoing training initiatives
- Build leadership pipelines to support future growth
Financial & Business Performance
- Drive labor, food cost, and controllable expense performance
- Analyze operational and financial metrics to identify opportunities
- Partner with leadership on budgeting, forecasting, and strategic planning
- Ensure operational decisions align with long-term business objectives
Systems & Growth
- Oversee POS, reservation, scheduling, and inventory platforms
- Assist with new restaurant openings and operational rollouts
- Create and standardize systems and playbooks that support scalable growth
- Support expansion efforts across both owned and managed concepts
Compliance & Standards
- Ensure compliance with health, safety, and sanitation regulations
- Maintain operational consistency across all locations
- Uphold company culture, standards, and values throughout the organization
What We're Looking For
Experience
- 7+ years of progressive hospitality leadership experience
- 5+ years as a General Manager in a high-volume, chef-driven, fine dining, or luxury hospitality environment
- Multi-unit leadership experience overseeing multiple locations simultaneously
- Experience with restaurant openings, systems implementation, and operational scaling
- Strong financial acumen including budgeting, forecasting, labor management, and P&L ownership
Leadership Traits
- Hands-on operator who enjoys being in the restaurants rather than behind a desk
- Strong people developer with a track record of building high-performing teams
- Systems-oriented and process-driven
- Exceptional communication and organizational skills
- High standards paired with genuine hospitality
- Ownership mentality and accountability for results
Compensation & Benefits
- Performance Bonus Opportunity
- Health Benefits
- Dining Privileges
- Professional Development Opportunities
- Significant Growth Potential Within an Expanding Organization